Funeral Booking is an Online platform (Website), innovative in Portugal, that allows anyone to search and buy a funeral service, remotely (Online), without leaving home, through any fixed or mobile device.
The Funeralbooking.pt website provides all the necessary information at the time of loss of a loved one and allows a thoughtful, transparent, fast, intuitive and safe way to buy a funeral service online without additional costs to the user / consumer.
How to Simulate and Buy a Funeral Online?
1º Do the search in function:
- The type of service.
- Whether or not you want a wake.
- What are the coordinates of the locations (From and To or Crematory).
2º Search Results
- Depending on the number of funeral homes, choose the one you want.
- See the presentation, the evaluation, and their comments.
- Check, filter, and opt for one of the available service packs.
3º Purchase / Payment
- Multibanco (entity and reference).
Credit card.
4º After purchase / payment
- Receive confirmation by e-mail of your actual purchase of the funeral.
- The funeral director is informed with double confirmation (e-mail and sms).
- The funeral director will contact you immediately.
- The service will take place in the traditional way, simply the purchase was digital.
Questions or any inquiries
- Call 912 973 039
- You can check the frequently asked questions FASQ`s
Watch this video in order to get more enlightened.
All service packs listed have their values carefully described. To see the inclusion details, simply click on the desired service pack. You can check, for example, the type of urn, or other costs / services are included. Just move your cursor over the text in the column called "Conditions". This information will be included in your confirmation email and in "Your Private Area at FuneralBooking.pt". Payments on behalf of the client are never included, (religious emoluments, cemetery fees, crematorium fees, necessary certificates, etc). Air transport is not included. Please check the terms and conditions of the platform.
Yes, you can. It is possible to pay with a valid credit card to guarantee the reservation, having also as an option the payment by entity and reference. It may, however, be possible with some agencies that the payment is partial (1st pre-payment), and the (2nd payment is in person - with the funeral director). The issuing of invoice / receipt is the responsibility of the contracted agency.
Once you have completed the booking process, the confirmation page will appear. This page shows you all your booking details, including the booking number and the contact details of the contracted agent. To access your confirmation online enter your login and password in the Private Area of FuneralBooking.pt (login menu). We will also send you a confirmation e-mail with all the information of your reservation.
Funeral Booking has professionals specialized in grief psychology, among other areas of differentiation.
This service (Grief Support) is intended for all families, directly or indirectly, that may need professional support in a less good time of their lives in order to overcome the loss and grief.
This service will work in a direct way, to which Funeral Booking provides this service as an intermediary between the customer and the professional. Whenever you contact or hire a professional, any costs involved should always be agreed between the parties and Funeral Booking has no responsibilities.
Yes, it is easy. You can cancel or change your booking by entering your login and password in "'Private Area of FuneralBooking.pt". Please remember to check the cancellation conditions of the funeral home service pack before making any changes to your reservation. Non-refundable service packs and other special offers may have different cancellation conditions. Specific cancellation information for service packs is visible at the bottom of the page.
If you have any questions for a service pack that the funeral director has published before you make the booking, please refer to the information under the funeral director's "Conditions" on our website. If you cannot find your answer here, please contact Customer Service by phone or email, and we will be happy to be your intermediary. After booking, you will see the funeral director's contact information in your online booking confirmation. This information will also appear in your confirmation email, as well as in the item placed under manage reservation.
After entering in the searcher the (from) (to) coordinates (district, council, parish) and the reservation date, the available service packs are listed with the prices presented clearly and precisely. You will see that each service pack will have its corresponding price. Each service pack will have a different price, based on the elements that constitute it, such as type of funeral, type of material (urn), or even if you want to add some extra and whether or not the reservation can be canceled. The payment of the services will be made according to the payment terms provided in the conditions proposed by each agent and duly explained on the platform. Who issues the invoice is always the funeral agency.
The payment process varies depending on the funeral director and service package selected. You can check how the service pack will be charged in the "Conditions of the funeral director", in the "Conditions" found in the description of the selected service pack and in your booking confirmation. It can normally be paid in full or in part (prepayment amount). If you opt for partial payment you will pay directly on the platform, the remaining amount will always be with the funeral director. The issuing of invoice / receipt is always the responsibility of the agent.
Most funeral agents require a pre-payment, pre-payment value "award" and commitment from both parties. For this you will find the information in the "Conditions of the funeral director" on the page of the funeral director in FuneralBooking.co.uk and in your confirmation e-mail.
When you finalize the reservation you will receive a confirmation email with all the data, type of service pack selected, the values, the data of the funeral agent, among others. You can also follow your reservation in the private area of FuneralBooking.pt. The funeral director will also receive this same confirmation immediately in a maximum of 4 hours, will contact directly with the customer to follow the whole process. If you still have any questions you can always contact the funeral director directly or with our support line.
Inhumation (Grave), Cremation (Bones to ashes), Inhumation (Grave, deposit for air transportation), Cremation (Cremation for air transportation), florist service from church decorations, funeral decorations, cemetery decorations, grave maintenance, decorating mass 7th day, among others. Extra services can always be requested, being analyzed case by case in person with the agent.
The service descriptions presented in each pack will be respectfully adhered to. Normally the client's choice respects the wishes of the loved one or family. However, if you have any doubts you can always contact the support line.
After booking confirmation, all details are carefully presented personally by the funeral director. The client can also choose some similar alternative solutions.
For more information see "Conditions".
The Mortuary agent will be at your disposal from the moment you are contacted to perform the funeral service.
Cremation is a funerary technique of reducing a body to ashes by burning a corpse in specific and specialized crematoria. The traditional funeral, the agent has several types of urns for graves or deposits, in which the loved one will be buried in the ground or may remain in a family plot.
In both services the funeral director will prepare the body, if necessary, and in more specific cases will include a refrigerated cover to preserve the body.
All service packs have a condition set (by the funerebre agent).
- The non-refundable condition indicates that a fee will be charged if you decide to cancel or change your reservation. This fee is mentioned in the conditions of the service packs and in your booking confirmation.
- The refundable condition means that you can change or cancel your reservation free of charge, as long as it is within the period set by the funeral director. This is stated in the conditions of the service packs and in your confirmation (for example: "Cancel within x days or "Cancel before dd/mm/yy hh:mm").
Details
Customers cancellation of reservations will be handled in accordance with the cancellation policies duly informed at the time of your reservation. Please also check the Terms and Conditions of the platform.
All cancellation charges will be handled between the customer and the agents. You may cancel your reservation free of charge until such time as the agent has not initiated the service (confirmation in your email of initiated service).
Cancellations made by customers before the date and time, (read 4 hours after the reservation made and received), beyond which no penalty for cancellation is applied, import for the agent the obligation to return in full to the customer, the values already transacted;
For cancellations made by the customer after the date and time described (read 4 hours after the booking made and received), a penalty will be applied on the amount transacted, per cancellation, to the customer, under the following terms:
- Penalty of 5% in situations of full payment of the total reservation value;
- To this value a further 5% may be added, in case there are raw materials involved;
- Penalty of 20% of the total reservation value in situations of partial payment;
- The agent will have the obligation to return the remainder to the client; A further 5% may be added to these penalties, on other values, as long as, at the time of cancellation, there are already raw materials involved.
You will find information regarding extras in the "Conditions of the funeral director"; please note the following:
- Additional costs, if applicable, are not included in the booking price.
- During the online booking process, please place your request for extras in the Special Requests area provided.
- If you have already booked your service pack you will just need to check your confirmation email and in the Private Area of FuneralBooking.co.uk to request this same extra directly from the agent.
- We recommend that you call the funeral director before the service in order to guarantee your request. You will find the contact information of the funeral director in your confirmation e-mail.
You can always contact us to confirm availability before making a reservation.
The additional cost will be according to the request, and always by mutual agreement between the parties, client and agent.
The proposals presented "Budgets" by the funeral directors do NOT include the cost of payments on behalf of the client (religious fees, cemetery fees, cremation fees, necessary certificates, etc.). Air transportation is not included.
These payments or costs, are NOT associated with these services presented, because each municipality where the ceremony will take place has municipal taxes that vary depending on the location where the funeral will take place, which are paid directly by the client. The same happens from crematory to crematory.
Thus, the values presented and discriminated, relate to the sales and services of each mortician for the service that will be provided Hence add such values for account and order of the client.
CNUF - Urna Ecológica Certificada
A sua relação com o ambiente:
CNUF é uma marca registada identificativa e protectora de um sistema de certificação que pretende assegurar a fabricação de urnas funerárias de acordo com requisitos e especificações técnicas predefinidas conducentes à protecção do ambiente.
Com base nos conhecimentos cientificos e materiais disponiveis, as urnas CNUF são fabricadas com materiais sustentáveis e facilmente deterioráveis em termos de acabamentos, matéria primas, colas, pregos, agrafos ou qualquer outro tipo de metal, interiores (adereços em tecidos utilizados no interior da urna).
A marca CNUF - Urna Ecológica Certificada e o seu sistema de certificação pertencem à aimmp, Associação das Indústrias de Madeira e Mobiliário de Portugal, criada e desenvolvido em conjugação com os empresários do setor, registada e publicada pelo Instituto de Harmonização do Mercado Interno.
Esta não é apenas uma marca para Portugal, é uma marca Europeia!
Empresas aderentes
Certificação CNUF
Video - Urna certificada
These recommendations should be followed for all funerals, regardless of the cause of death or the region where the death occurred:
1) We advise that the after the contracting of the funeral service the planning afterwards should take place in the offices of the funeral agency with a pre-defined date and time, and a maximum of two family members should take part;
2) We advise that all the bureaucratic procedure be carried out at a distance, between the family and the undertaker and between the undertaker and the public services;
3) We advise against holding religious ceremonies with the agglomeration of several people in a small space, opting only for the presence of the celebrant (if available) near the grave or crematorium;
4) We advise not to hold a public wake and that the funeral is held directly from the place of death to the desired cemetery, which should be as close as possible to the place of death;
5) We advise the mandatory use of personal protective equipment, according to the limitations imposed by the DGS;
We ask for the greatest understanding for the unique moment in our history that we are living and that requires temporary exceptional measures of safeguarding.
Funerals in Portugal, Covid-19 / Coronavirus.
Limitations imposed by DGS
Death by COVID - There will be no wake, the service is direct.
Death not COVID - A wake with limitations, DGS protective measures.
Inhumation consists of placing a corpse in a grave, a vault, or a place of aerobic consumption (that is, a construction consisting of compartments specifically designed to allow the environmental oxygenation necessary for consumption).
Inhumation consists of placing a corpse in a grave, a vault, or a place of aerobic consumption (that is, a construction consisting of compartments specifically designed to allow the environmental oxygenation necessary for consumption).
Cremation is the reduction of a body to ashes.
The funeral homes that you can find in Funeral Booking, will always depend on the type of service chosen and in which locations you want the service to be performed.
Funeral Homes Lisbon | Porto | Aveiro | Beja | Braga | Bragança | Castelo Branco | Coimbra | Evora | Faro | Guarda | Leiria | Portalegre | Santarem | Setúbal | Viana do Castelo | Vila Real | Viseu.
Choose a geographic zone below and then search according to the type of service.
Customer ratings and comments are a way to send valuable feedback and help make a decision, which ultimately influences other potential users to make a purchase. Ratings and comments are only made after the service has been provided.
To rate and comment you must log into your reserved area, Login.
Users select an overall score from 1 to 10 to evaluate the experience of the service purchased, ranging from the property to the service itself. The average of these overall scores becomes the Score.
Our comments are 100% real as only the user can rate and comment once.
Example of the scale from 1 to 10 and the evaluation elements after service provided.
We are always on the lookout for fraudulent behavior to ensure that our ratings and reviews are genuine and reliable. If you want to talk to the FuneralBooking.pt team, send us a message through the form in www.funeralbooking.pt/en/faqs or by email, info@funeralbooking.pt
The complaint book is one of the means for the consumer to file a complaint. When the consumer is not satisfied with a service or the purchase of a product, he can request the book and complain free of charge.
Even if the entity to whom the complaint is sent can no longer resolve the problem, this way of complaining can help prevent other citizens from being harmed for the same reasons.
The Book of Compliments is intended for all citizens, customers / users, so that they can praise in writing the services provided by entities.
Registering in the Book of Compliments the best that exists, benefits the employees and the company, by recognizing the best they do.
In our Portuguese culture we need to learn to praise and to accept being praised as well.
Recognize what is good and dare to leave it on record.
Translated with www.DeepL.com/Translator (free version)
Apoio ao cliente
Apoio ao cliente