(Articles 8, 13, 14 and 21 of the RGPD)

 

Your privacy is important to us.

This website is part of Funerbooking, Lda., hereafter called Funeral Booking. This privacy notice explains how we use the personal information we collect about you when you use this website.

 

Content

1. About this Privacy Policy

2. What information do we collect about you?

3. How do we use information about you?

4. Marketing

5. Accessing and correcting your information

6. Cookies

7. Other Websites

8. Security

9. Contact

10. Changes to this Privacy Notice

 

1. About this Privacy Notice

Funeral Booking respects your preferences regarding the collection and use of your Personal Data.

"Personal Data" means information relating to an identified or identifiable natural person ("Data Subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Funeral Booking respects your preferences regarding the processing of Personal Data it collects. This Policy ("Policy") lets you know how Funeral Booking collects and uses your Personal Data, how you can control its use, and describes our practices regarding information collected on other Group websites that link to or reference this Policy (such as websites, software applications, social media, and electronic messaging), as well as offline marketing and sales activities (collectively, "Communication Channels").

Communication Channels may provide links to other platforms outside the Funeral Booking universe. We encourage you to check the privacy policies of such websites, services, social networks or applications before providing your Personal Data.

2. What information do we collect about you?

 

We collect information about you when you register on our website or fill out our online forms.

The personal data collected are those necessary for the purpose for which you contacted us, processing data such as full name, country, address, house number, floor, city, postal code, VAT number, cell phone, telephone, direct contact, fax, newsletter subscription. And also the data for booking purposes, such as, name of the deceased, service/buyer, dates, location, total pre-payment, total to pay, confirmation of completed work, rating. The platform also allows a history of the services performed, with the following data, Reservation No., agency name, address, city, zip code, fax, phone. Type of products, buyer name, email, address, city, postal code, cell phone, phone, date of purchase, total pre-payment, date of pre-payment, total to be paid, name of the deceased, date of funeral, work started, work completed, service paid in full, service rating, positive comments, negative comments. The data in the bereavement support in Google Forms, such as, Funeral Booking contact (email, IBAN/SWIFT, funeral booking direct contact), name, presentation, specialties, health insurance, languages, consultation values, pack values, type of consultations, city, email, phone, cell phone, Facebook link, Instagram link, Linkedin link, photo, company name, nipc, address, town, zip code, represented in this act by.

By providing your personal data, you are consenting to the collection, use and disclosure of it in accordance with the rules set forth herein.

We ask you not to send or share with Funeral Booking any sensitive personal information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic data, biometric data, health data or data relating to sex life or sexual orientation.

Website usage information is collected using cookies, but does not specifically identify you, and the following data is or may be collected:

• IP address.
• Geographic location.
• Information about the device that is accessing the website, including browser type and version, operating system, screen resolution, preferred language, information contained in the HTTP headers, and agent version.
• The search engine that you used to locate and access the website.
• Date and time of activity on the website, as well as web pages and content visited and clicked on.

It is important to emphasize that this usage information does not deliberately identify you and if it does, it will be anonymized immediately.

By providing information you are giving your informed and unambiguous consent to the processing of data that concern you in an automated way.

Some of the data requested are mandatory, being identified, and the lack or inaccuracy of the answers given may compromise the service provided.

3. How do we use information about you?

 

The information we collect is used to process your order, manage your account and, if you agree, email you information about other products and services that we think may be of interest to you.

We use the information collected from the website to personalize your future visits.

Funeral Booking does not share your information for marketing campaigns with other companies or transfer your Personal Information to a third country.

Although the information you provide is generally treated as private at Funeral Booking, the data collected will be used in accordance with the personal data protection regulation, throughout the processing; it may, however, be necessary to transfer Personal Data privately to other bodies, in particular, the judiciary, and when processing your request, we may send your data to and also use information from credit and fraud prevention agencies.

You have the right to lodge a complaint with a European Union Supervisory Authority regarding the protection of your Personal Data. Funeral Booking will cooperate with the supervisory authority by providing it with any information that, in the exercise of its powers, is requested by the supervisory authority.

The information collected on this website does not involve automated decision making, including profiling.

No comparisons, interconnections or any other form of interrelating the information recorded are made on this website.

Because your data may circulate on an open network, it runs the risk of being viewed and used by unauthorized third parties.

Funeral Booking only accepts registrations from users who are at least 16 years old. The Organization's Communication Channels are not directed to underage users. If you know of any registration made by a minor, please notify us of this fact so that we can proceed immediately to remove the registration of the same.

The recipients or categories of recipients of your Personal Data depending on the contact tool you use are the providers of the services or products requested and Funeral Booking.

We will share your Personal Data with your consent or as necessary to complete any transaction or provide any service you have requested. We also share data with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our services; and to protect property rights or the Funeral Booking organization.

4. Marketing

 

We would like to be able to send you information about products and services promoted by Funeral Booking that may be or may become of interest to you, as well as useful information about news and trivia. If you have given your consent previously you can always choose to unsubscribe. You have the right at any time not to allow you to be contacted for marketing purposes by sending an email to info@funeralbooking.pt or write to us at Rua Centro Empresarial do Cavaco nº125, Edificio Connect - Office 17, 4520-631 São João de Vêr | Santa Maria da Feira.

5. Access to and correctness of your information

 

We want to be sure that the information we retain about you is accurate and reliable.

We rely on you to provide us with accurate and complete information and to update your details in relation to any changes in the information provided.

You have the right to withdraw your consent at any time, without compromising the lawfulness of the processing carried out on the basis of the consent previously given and the right to request Funeral Booking access to Personal Data concerning you, as well as their rectification or erasure, and the limitation of processing as far as it concerns you, or the right to object to the processing, as well as the right to data portability.

Personal Data required for the performance of the contract to which the User is a party, for compliance with legal obligations to which the Controller is subject and those required for the purposes of the legitimate interests pursued by Funeral Booking are not included in the previous point.

Notwithstanding any legal or regulatory provisions to the contrary, Personal Data shall be kept only for the minimum period necessary for the purposes for which they were collected or further processed after which they are deleted or if it is in the interest of Funeral Booking processed for statistical purposes, anonymized, not being able to identify the Data Subject.

Consent is required for further processing of Personal Data for a purpose other than that for which the data has been collected, prior to such processing the Controller provides the Data Subject with information about this purpose and any other relevant information.

You have the right to request a copy of the information we hold about you. If you wish to request a copy of some or all of the information held about you by Funeral Booking, please send us an email to info@funeralbooking.pt or write to us at Rua Centro Empresarial do Cavaco nº125, Edificio Connect - Escritório 17, 4520-631 São João de Vêr | Santa Maria da Feira.

If the requests made by User are manifestly unfounded or excessive, in particular due to its repetitive character, Funeral Booking, under the existing legal framework, may require the payment of a reasonable fee taking into account the administrative costs of providing the information or communication, or taking the requested action or refuse to grant the request.

6. Cookies

 

Cookies are small text files stored on your computer that are used to collect information about your device and information about your user experience. This information is used to track the number of visits made and compile statistical information about website activity.

Types of Cookies depending on the entity that manages them:

• Own Cookies: a cookie managed by this domain / website.
• Third-party cookies: a cookie from another domain/website.
• Persistent cookies: the cookie information is stored permanently on your device.
• Session cookies: cookie information is not stored permanently on your device.

Funeral Booking uses session cookies ("session cookies") and own cookies ("first-party cookies") as well as third-party cookies ("third-party cookies"); it does not use persistent cookies ("persistent cookies").

Types of cookies according to the purpose of use:

• Technical cookies: these are those that allow you to navigate through a domain / website, using the different options or services such as, for example, identifying the session, accessing restricted access areas and carrying out the process of a purchase order.
• Personalization Cookies: are those that allow access to the domain / website with some characteristics predefined according to a set of decisions taken, such as the language used.
• Analysis Cookies: are those that allow the monitoring and analysis of the behavior of users of websites to which they are linked. The information gathered through such cookies is used, for example, to measure website activity and draw up navigation profiles.
• Advertising cookies: these are those that allow the most efficient management of advertising spaces based on criteria such as the content edited or the frequency with which ads are displayed.
• Behavioral advertising cookies: are those that allow the most efficient management of advertising spaces. These cookies store information about user behavior, obtained through continuous observation of their browsing habits, allowing to develop a specific profile to display ads based on this.

Funeral Booking uses technical and analytical Cookies.

The information relating to cookies is controlled and accessed by the owner of the website.

Cookies used by Funeral Booking:

 

 

In accordance with the information provided above, as a user you are expressly consenting to the use of the cookies referred to for the purposes intended for each of them.

Specific information on third party Google Analytics cookies can be obtained at https://developers.google.com/analytics/
devguides/collection/analyticsjs/cookie-usage and the AddThis service at http://www.addthis.com/privacy

We are not responsible for the content and accuracy of the aforementioned terms and conditions of use, privacy policies and third party cookie policies.

You can get more information by visiting www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the websites mentioned above explain how you can remove them. However, if you do not accept cookies, this may result in some features of the website not working properly.

None of the cookies used are essential to the use of the website, for a particular functionality or for improving website performance.

Funeral Booking's use of cookies is intended to analyze the use of the website and allow you to have a smooth browsing experience; at no time do we collect Personal Data through cookies.

Cookies will not be used for any other purpose than those mentioned in the previous point.

7. Other Websites

 

This website contains links to other websites. This privacy notice only applies to this website. You should read the privacy policies of the other websites.

8. Security

 

Funeral Booking applies appropriate technical and organizational measures to ensure a level of security appropriate to the risk by keeping the Personal Data on file and during the transmission of the same.

Funeral Booking has a computer system capable of resisting, with a given level of confidence, accidental events or malicious or unlawful actions that compromise the availability, authenticity, integrity and confidentiality of personal data stored or transmitted, as well as the security of related services offered or accessible through these networks and systems.

9. Contacts

 

The controller of this website is Funeral Booking and the same can be contacted via email info@funeralbooking.pt or write to us at Rua Centro Empresarial do Cavaco nº125, Edificio Connect - Office 17, 4520-631 São João de Vêr | Santa Maria da Feira.

If you have any questions about our privacy policy or the information we hold about you, please contact us at info@funeralbooking.pt. We will respond to questions within one month.

10. Changes to this Privacy Notice

 

Our privacy policy is reviewed regularly and any changes will be posted on this website. The last update is from 29 01 2020.